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Amazon Home Warranty: Reviews, Coverage, Cost (2020)

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Founded in 2009 in Columbus, Ohio, Amazon Home Warranty has quickly become a recognized name in the home warranty industry. In our analysis of the industry, the company earned the #4 spot for the best home warranty companies.

But is the company the best choice for you? In our Amazon Home Warranty review, we examine data we collected on this provider to evaluate its quotes and claims processes, cost and coverage plans.

We recommend getting a quote in order to weigh your options. If you’d like to get started, call Amazon Home Warranty at 866-605-8194 or fill out this form. MarketWatch readers get $100 off and 1 month free.

Otherwise, keep reading for our full review.

In this article:

  • Quick take: Amazon Home Warranty
  • Plans & coverage
  • Cost of premiums and fees
  • Quotes & claims
  • Amazon Home Warranty Reviews
  • Our conclusion: Amazon Home Warranty
  • Other recommended provider: American Home Shield
  • Do you need a home warranty?
  • Frequently asked questions
Quick take: Amazon Home Warranty

3 things to know about Amazon Home Warranty

  1. Not affiliated with the e-commerce company Amazon: Amazon Home Warranty is not affiliated with the e-commerce company as you might assume when you first heard of this company.
  2. Great reputation: Amazon Home Warranty holds a B+ rating from the BBB and was named one of the best home warranties by our research team.
  3. Extensive network of contractors: The company has a wide array of contractors available to service your claims, making the process simple for customers.

Amazon Home Warranty is an appealing choice because of its solid BBB rating and excellent add-on options. Nonetheless, the limited coverage in Amazon Home Warranty’s core plans and its high premium cost set it back from being one of the top three providers in the industry. 

However, we’re impressed with the 24/7 customer service and positive customer reviews.

Plans & coverage

Amazon Home Warranty offers three plans: Its Systems plan, Appliances plan and a Combo plan. Its Systems plan and Appliances plan only cover eight items each, which is not an ideal amount for homeowners. Many other home warranty companies cover at least 10 items in their basic plans. Amazon Home Warranty’s Combo plan combines the coverage of its Systems plan and Appliances plan together.

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Amazon Home Warranty is only available in 45 states, so make sure that this company’s home warranties are offered in your state before reaching out. If you’d like to cover items such as your septic system, well pump or pool, you will need to have these included as optional add-ons to your plan. The company offers over 20 optional add-ons overall. 

Systems plan: Covers your air conditioning system, heating system, plumbing system, electrical system, hot water heater, ductwork, jetted bathtub and garage door openers

Appliances plan: Covers your dishwasher, refrigerator (with ice maker), washer and dryer, freezer, trash compactor, oven/range/stove/cooktop and microwave ovens

Combo plan: Covers the items in the Systems and Appliances plan plus your instant hot water dispenser, garbage disposal, attic fan, ceiling fan, bathroom exhaust fan, doorbell and kitchen fan/exhaust hood

Optional add-ons: Includes pool & spa, septic system, well pump and more

State availability: 45 states (excluding California, Iowa, Missouri, Oklahoma and Washington)

Cost of premiums and fees

Amazon Home Warranty costs fall in the range of about $42-$52 depending on the plan you purchase. The company’s monthly premium cost is a bit high compared to other top providers such as Choice Home Warranty and Select Home Warranty. This is especially the case since Amazon’s plans do not cover as many items as some other home warranty companies’ plans do.

Amazon Home Warranty’s trade service fee, on the other hand, is on the lower end of the home warranty industry. Some companies charge over $80 for their service fees.

Systems plan: $42.00 a month

Appliances plan: $42.00 a month

Combo plan: $52.00 a month

Add-ons: Varies between $4.99 and $14.92

Trade service fee: $75

Quotes & claims

Getting a quote from Amazon Home Warranty is simple. You can submit this form on the company’s website or call at 866-605-8194.

Amazon Home Warranty’s claims process is relatively simple and effective too. You can call Amazon Home Warranty to submit your claim or do it through Amazon Home Warranty’s online portal. The company guarantees a response time of 48 hours, which is pretty typical for a home warranty company. The claims team is available 24/7, which is nice but also common in the industry. Amazon Home Warranty offers emergency services, but you may have to pay a fee for this type of service.

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Amazon Home Warranty reviews

Amazon Home Warranty is a BBB-accredited business with a B+ rating. The company also holds an “Average” rating on Trustpilot based on more than 200 reviews. Below are some positive and negative reviews from these two review sites for you to consider. Positive reviews tended to mention positive experiences with Amazon’s customer service. Negative reviews focused on claim denials and issues with poor communication.

Negative:

“I called two days ago when my water heater started leaking. I was told I’d be contacted within 24-48 hours. Nothing. So I called back and was told my claim was denied —that water tanks themselves aren’t covered if they’re corroded or rusted.” – Jocelyn via Trustpilot

I signed up for Amazon Home Warranty back in April. My pool pump went out 6 days ago, I filed a claim 5 days ago. I still have not been contacted by anyone regarding repairing my pool pump. I have left numerous messages, to no resolve.” – Raymond B. via BBB

Positive:

“I am giving them 5 stars because they stick to their word. Not a whole lot of others do that. Since I’ve had Amazon Home Warranty, I have made claims on my oven, disposal and dryer, and they’ve come through every time. They’ve met my expectations.” – Alice G. via BBB

“It has been a pleasure and great experience working with Amazon Home Warranty. Their knowledgeable team is always available to process my claims as quickly as possible. They are never late and provide a great service. Their coverage options are awesome also. I will continue working with them in the future too.” – Oden Mag via Trustpilot

Our conclusion: Amazon Home Warranty

Amazon Home Warranty is one of the better home warranty companies in the industry. In our research, we’re impressed with the company’s reputation and customer satisfaction. We think it’s a great option, unless you’re located in California, Iowa, Missouri, Oklahoma or Washington.

If you’d like to get a custom quote from Amazon Home Warranty, you can do so by calling 866-605-8194 or by entering a few details on the company’s quote form. The company is offering $100 off and 1 month free to MarketWatch readers.

Other recommended provider: American Home Shield

American Home Shield (AHS) received the highest ranking from our review team among all home warranty companies. Here are some of the reasons we recommend American Home Shield over Amazon Home Warranty: 

  1. Better coverage plans: Our review team really likes AHS’ solid coverage plans, especially its Build-Your-Own coverage plan. The Build-Your-Own coverage plan lets you pick the systems and appliances that are most important for you to cover.
  2. Quick claims process: AHS responds to claims within 24 hours 98% of the time. That is much quicker than many other home warranty companies, including Amazon Home Warranty.
  3. State availability: AHS is available in 49 states (excluding Alaska).
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We think AHS is a great choice for the vast majority of homeowners. To get a free quote from AHS, fill out this simple form or give the company a call at 844-529-9298.

Do you need a home warranty?

When an appliance or system breaks down in your home, the cost can be very high. According to House Method, an HVAC system costs over $4,200 to replace and a water heater costs over $1,000 to replace. When you own a home warranty, you do not need to pay this cost up front. 

Instead, you pay a relatively small monthly payment and a trade service fee when you need service. Home warranty owners appreciate the peace of mind that they get with a home warranty, even in months when it is not being used. When an appliance or system inevitably breaks down, home warranties provide financial stability by covering your repairs. Since the vast majority of homeowners don’t have thousands of dollars saved up for unexpected repairs, owning a home warranty can be a wise decision.

Frequently asked questions

Is Amazon Home Warranty affiliated with Amazon?

No, Amazon home warranty has no affiliation with Amazon.com.

How good is Amazon Home Warranty?

Amazon home warranty is a decent provider, but it is not as strong as providers such as American Home Shield, Choice Home Warranty or Select Home Warranty.

What is Amazon Home Warranty?

Amazon Home Warranty is a home warranty company formed in 2009 in Columbus, Ohio. The company currently serves customers in 45 different U.S. states.

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